/* GrowthOne admin base stylesheet — all colors via tokens.css variables (no hex here). */
*, *::before, *::after { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: var(--font-sans);
  font-size: 14px;
  line-height: 22px;
  color: var(--color-text-1);
  background: var(--color-bg);
  -webkit-font-smoothing: antialiased;
}
a { color: var(--color-brand-600); text-decoration: none; }
a:hover { color: var(--color-brand-700); }
h1, h2, h3 { margin: 0; font-weight: 600; }
.display { font-size: 24px; line-height: 32px; font-weight: 600; font-variant-numeric: tabular-nums; }
.title { font-size: 16px; line-height: 24px; font-weight: 600; }
.caption { font-size: 12px; line-height: 18px; color: var(--color-text-3); }
.mono { font-family: var(--font-mono); font-size: 13px; }
.muted { color: var(--color-text-2); }

/* ---------- focus ring: 全站可见焦点环 (PRD §2.1) ---------- */
:focus-visible { outline: 2px solid var(--color-brand-500); outline-offset: 2px; border-radius: var(--radius-sm); }

/* ---------- buttons: 四态（hover/active/disabled/focus-visible） ---------- */
.btn {
  display: inline-flex; align-items: center; gap: 6px; justify-content: center;
  height: 36px; padding: 0 16px; border-radius: var(--radius);
  border: 1px solid transparent; cursor: pointer; user-select: none;
  font-size: 14px; font-weight: 500; background: transparent; color: var(--color-text-1);
  transition: background var(--dur-fast) ease-out, border-color var(--dur-fast) ease-out, color var(--dur-fast) ease-out, transform var(--dur-fast) ease-out;
}
.btn:active { transform: scale(0.98); }
.btn[disabled], .btn[aria-disabled="true"] { opacity: 0.5; cursor: not-allowed; pointer-events: none; }
.btn-primary { background: var(--color-brand-600); color: var(--color-on-brand); }
.btn-primary:hover { background: var(--color-brand-700); }
.btn-secondary { background: var(--color-surface); border-color: var(--color-border); }
.btn-secondary:hover { background: var(--color-surface-2); }
.btn-danger { background: var(--color-danger); color: var(--color-on-brand); }
.btn-danger:hover { filter: brightness(0.92); }
.btn-sm { height: 28px; padding: 0 10px; font-size: 13px; }

/* ---------- inputs ---------- */
.input, select.input, textarea.input {
  width: 100%; height: 36px; padding: 0 12px;
  background: var(--color-surface); color: var(--color-text-1);
  border: 1px solid var(--color-border); border-radius: var(--radius);
  font-size: 14px; font-family: var(--font-sans);
  transition: border-color var(--dur-fast) ease-out, box-shadow var(--dur-fast) ease-out;
}
textarea.input { height: auto; padding: 8px 12px; resize: vertical; }
.input::placeholder { color: var(--color-text-3); }
.input:hover { border-color: var(--color-text-3); }
.input:focus { outline: none; border-color: var(--color-brand-500); box-shadow: 0 0 0 3px var(--color-brand-100); }
.input[disabled] { background: var(--color-surface-2); cursor: not-allowed; }
.input.invalid { border-color: var(--color-danger); }
.field { margin-bottom: 16px; }
.field label { display: block; margin-bottom: 6px; font-size: 13px; color: var(--color-text-2); }

/* ---------- card / surface ---------- */
.card {
  background: var(--color-surface); border: 1px solid var(--color-border);
  border-radius: var(--radius-lg); box-shadow: var(--shadow-card);
  transition: box-shadow var(--dur-base) ease-out;
}
.card-pad { padding: 20px; }
.card-hover:hover { box-shadow: var(--shadow-pop); }

/* ---------- table ---------- */
.table { width: 100%; border-collapse: collapse; font-size: 14px; }
.table th { text-align: left; font-weight: 500; color: var(--color-text-2); padding: 10px 12px; border-bottom: 1px solid var(--color-border); white-space: nowrap; }
.table td { padding: 12px; border-bottom: 1px solid var(--color-border); }
.table tbody tr { transition: background var(--dur-fast) ease-out; }
.table tbody tr:hover { background: var(--color-surface-2); }
.table tbody tr:last-child td { border-bottom: none; }

/* ---------- badges ---------- */
.badge { display: inline-flex; align-items: center; padding: 2px 8px; border-radius: 999px; font-size: 12px; line-height: 18px; }
.badge-success { background: var(--color-success-bg); color: var(--color-success-fg); }
.badge-warning { background: var(--color-warning-bg); color: var(--color-warning-fg); }
.badge-danger { background: var(--color-danger-bg); color: var(--color-danger-fg); }
.badge-info { background: var(--color-info-bg); color: var(--color-info-fg); }
.badge-neutral { background: var(--color-surface-2); color: var(--color-text-2); }

/* ---------- skeleton（shimmer 1.5s） ---------- */
.skeleton-box { position: relative; overflow: hidden; background: var(--color-surface-2); border-radius: var(--radius-sm); }
.skeleton-box::after {
  content: ''; position: absolute; inset: 0; transform: translateX(-100%);
  background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.45), transparent);
  animation: gk-shimmer 1.5s infinite;
}
.dark .skeleton-box::after { background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.08), transparent); }
@keyframes gk-shimmer { 100% { transform: translateX(100%); } }

/* ---------- toast（右上，语义四色，≤3 堆叠） ---------- */
#toast-root { position: fixed; top: 16px; right: 16px; z-index: 1000; display: flex; flex-direction: column; gap: 8px; max-width: 360px; }
.toast {
  display: flex; align-items: flex-start; gap: 8px; padding: 10px 14px;
  background: var(--color-surface); border: 1px solid var(--color-border);
  border-left: 3px solid var(--color-info); border-radius: var(--radius);
  box-shadow: var(--shadow-pop); font-size: 13px;
  animation: gk-toast-in var(--dur-slow) ease-out;
}
.toast-success { border-left-color: var(--color-success); }
.toast-warning { border-left-color: var(--color-warning); }
.toast-error { border-left-color: var(--color-danger); }
.toast .toast-close { margin-left: auto; cursor: pointer; color: var(--color-text-3); border: none; background: none; font-size: 14px; }
@keyframes gk-toast-in { from { opacity: 0; transform: translateX(12px); } to { opacity: 1; transform: none; } }

/* ---------- empty state ---------- */
.empty-state { text-align: center; padding: 48px 24px; color: var(--color-text-2); }
.empty-state .icon { font-size: 32px; margin-bottom: 8px; }

/* ---------- admin layout: 侧边 240px 六分组 + 顶栏 56px ---------- */
.admin-shell { display: grid; grid-template-columns: 240px 1fr; grid-template-rows: 56px 1fr; grid-template-areas: "side top" "side main"; min-height: 100vh; }
.admin-shell.collapsed { grid-template-columns: 64px 1fr; }
.admin-side { grid-area: side; background: var(--color-surface); border-right: 1px solid var(--color-border); padding: 12px 8px; overflow-y: auto; transition: width var(--dur-base) ease-out; }
.admin-side .nav-group { margin-bottom: 12px; }
.admin-side .nav-group-label { padding: 4px 12px; font-size: 12px; color: var(--color-text-3); }
.admin-side a.nav-item {
  display: flex; align-items: center; gap: 10px; height: 34px; padding: 0 12px; margin: 1px 0;
  border-radius: var(--radius-sm); color: var(--color-text-2); position: relative;
  transition: background var(--dur-fast) ease-out, color var(--dur-fast) ease-out; white-space: nowrap;
}
.admin-side a.nav-item:hover { background: var(--color-surface-2); color: var(--color-text-1); }
.admin-side a.nav-item.active { background: var(--color-brand-50); color: var(--color-brand-600); font-weight: 500; }
.admin-side a.nav-item.active::before { content: ''; position: absolute; left: 0; top: 6px; bottom: 6px; width: 3px; border-radius: 2px; background: var(--color-brand-600); }
.admin-side.collapsed .nav-group-label, .admin-side.collapsed .nav-item span { display: none; }
.admin-top { grid-area: top; display: flex; align-items: center; gap: 16px; padding: 0 24px; background: var(--color-surface); border-bottom: 1px solid var(--color-border); }
.admin-main { grid-area: main; padding: clamp(24px, 2.4vw, 32px); max-width: 1440px; width: 100%; margin: 0 auto; overflow-x: hidden; }
.collapse-btn { border: none; background: none; cursor: pointer; color: var(--color-text-2); font-size: 16px; padding: 6px; border-radius: var(--radius-sm); }
.collapse-btn:hover { background: var(--color-surface-2); }

/* ---------- auth / install：居中卡 ---------- */
.center-page { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 24px; }
.center-card { width: 400px; max-width: 100%; }
.center-card-wide { width: 720px; max-width: 100%; }
.brand-mark { display: flex; align-items: center; gap: 8px; justify-content: center; margin-bottom: 20px; font-size: 18px; font-weight: 600; }
.brand-dot { width: 28px; height: 28px; border-radius: var(--radius); background: var(--color-brand-600); display: inline-flex; align-items: center; justify-content: center; color: var(--color-on-brand); font-size: 14px; }

/* ---------- install stepper ---------- */
.stepper { display: flex; gap: 4px; margin-bottom: 20px; }
.stepper .step { flex: 1; height: 4px; border-radius: 2px; background: var(--color-surface-2); }
.stepper .step.done { background: var(--color-brand-500); }
.stepper .step.current { background: var(--color-brand-600); }
.check-list { list-style: none; margin: 0; padding: 0; }
.check-list li { display: flex; align-items: flex-start; gap: 8px; padding: 8px 0; border-bottom: 1px dashed var(--color-border); font-size: 13px; }
.check-list li:last-child { border-bottom: none; }
.state-ok { color: var(--color-success); }
.state-warn { color: var(--color-warning); }
.state-fail { color: var(--color-danger); }

/* ---------- KPI ---------- */
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-bottom: 24px; }
.kpi-card { padding: 16px 20px; }
.kpi-card .label { font-size: 13px; color: var(--color-text-2); margin-bottom: 4px; }

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}

/* ---------- T04 坐席工作台（三栏 Grid 280/1fr/320，PRD v2.1 §2.4） ---------- */
.console-grid { display: grid; grid-template-columns: 280px 1fr 320px; gap: 12px; height: calc(100vh - 140px); min-height: 480px; }
.console-left { display: flex; flex-direction: column; background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); overflow: hidden; min-height: 0; }
.console-left-head { padding: 12px 14px; border-bottom: 1px solid var(--color-border); }
.console-status-row { display: flex; align-items: center; gap: 8px; }
.console-status-row select { flex: 1; }
.console-meta { margin-top: 8px; }
.conv-list { flex: 1; overflow-y: auto; min-height: 0; }
.conv-item { padding: 10px 14px; border-bottom: 1px solid var(--color-border); cursor: pointer; transition: background var(--dur-fast); }
.conv-item:hover { background: var(--color-surface-2); }
.conv-item.active { background: var(--color-brand-50); border-left: 3px solid var(--color-brand-500); padding-left: 11px; }
[data-theme="dark"] .conv-item.active { background: var(--color-surface-2); }
.conv-row1 { display: flex; align-items: center; gap: 8px; }
.conv-vid { font-weight: 600; font-size: 13px; flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-unread { background: var(--color-danger); color: rgb(255,255,255); font-size: 11px; min-width: 18px; height: 18px; line-height: 18px; text-align: center; border-radius: 9px; padding: 0 5px; }
.conv-row2 { display: flex; align-items: baseline; gap: 8px; margin-top: 4px; }
.conv-last { flex: 1; font-size: 12px; color: var(--color-text-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; flex: 0 0 auto; }
.dot-waiting { background: var(--color-warning); }
.dot-serving { background: var(--color-success); }
.dot-closed { background: var(--color-text-3); }
.console-center { display: flex; flex-direction: column; background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); overflow: hidden; min-height: 0; }
.chat-empty { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--color-text-3); gap: 8px; }
.chat-empty-icon { font-size: 40px; }
.chat-head { display: flex; align-items: center; justify-content: space-between; padding: 12px 16px; border-bottom: 1px solid var(--color-border); }
.chat-head-main { display: flex; align-items: center; gap: 10px; }
.chat-msgs { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; min-height: 0; }
.msg-row { display: flex; }
.msg-row.me { justify-content: flex-end; }
.msg-row.them { justify-content: flex-start; }
.msg-row.sys { justify-content: center; }
.msg-bubble { max-width: 72%; padding: 9px 12px; border-radius: var(--radius-lg); font-size: 13px; line-height: 1.55; word-break: break-word; white-space: pre-wrap; }
.msg-bubble.mine { background: var(--color-brand-600); color: var(--color-on-brand); border-bottom-right-radius: 4px; }
.msg-bubble.theirs { background: var(--color-surface-2); color: var(--color-text-1); border: 1px solid var(--color-border); border-bottom-left-radius: 4px; }
.msg-sys { font-size: 11px; color: var(--color-text-3); background: var(--color-surface-2); border-radius: var(--radius); padding: 3px 10px; max-width: 88%; text-align: center; word-break: break-word; }
.chat-cool { padding: 10px 16px; background: var(--color-warning-bg); border-top: 1px solid var(--color-border); text-align: center; }
.chat-qr { border-top: 1px solid var(--color-border); padding: 10px 14px; max-height: 260px; display: flex; flex-direction: column; gap: 8px; }
.chat-qr-head { display: flex; align-items: center; justify-content: space-between; }
.qr-list { overflow-y: auto; display: flex; flex-direction: column; gap: 4px; }
.qr-item { display: flex; align-items: center; gap: 8px; padding: 7px 10px; border-radius: var(--radius); cursor: pointer; font-size: 13px; }
.qr-item:hover { background: var(--color-surface-2); }
.qr-cat { font-size: 11px; color: var(--color-info-fg); background: var(--color-info-bg); border-radius: 4px; padding: 1px 6px; flex: 0 0 auto; }
.qr-title { font-weight: 600; flex: 0 0 auto; }
.qr-content { color: var(--color-text-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; }
.chat-inputrow { display: flex; gap: 8px; padding: 10px 14px; border-top: 1px solid var(--color-border); align-items: flex-end; }
.chat-input { flex: 1; resize: none; border: 1px solid var(--color-border); border-radius: var(--radius); padding: 8px 10px; font-size: 14px; font-family: var(--font-sans); background: var(--color-surface); color: var(--color-text-1); max-height: 96px; outline: none; }
.chat-input:focus { border-color: var(--color-brand-500); }
.console-right { display: flex; flex-direction: column; gap: 12px; overflow-y: auto; min-height: 0; }
.right-card { background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: 12px 14px; }
.right-title { font-size: 13px; font-weight: 600; margin: 0 0 8px; }
.kv-list { margin: 0; }
.kv-list dt { font-size: 11px; color: var(--color-text-3); margin-top: 6px; }
.kv-list dt:first-child { margin-top: 0; }
.kv-list dd { margin: 2px 0 0; font-size: 12px; color: var(--color-text-1); word-break: break-all; }
.kv-val { }
.trail-list { list-style: none; margin: 0; padding: 0; }
.trail-item { font-size: 12px; padding: 4px 0; border-bottom: 1px dashed var(--color-border); }
.trail-item:last-child { border-bottom: none; }
.trail-link { color: var(--color-brand-600); text-decoration: none; word-break: break-all; }
.trail-link:hover { text-decoration: underline; }
@media (max-width: 1100px) {
  .console-grid { grid-template-columns: 240px 1fr; }
  .console-right { display: none; }
}

/* ================= T05 线索 CRM / 意图评分 组件 ================= */
.page-head { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 20px; }
.page-head .title { margin: 0; }
.page-head .spacer { margin-left: auto; }

.filter-bar { display: flex; flex-wrap: wrap; gap: 10px; align-items: flex-end; margin-bottom: 16px; }
.filter-bar .field { display: flex; flex-direction: column; gap: 4px; }
.filter-bar .field > label { font-size: 12px; color: var(--color-text-3); }
.filter-bar .input { width: auto; }

.seg { display: inline-flex; background: var(--color-surface-2); border: 1px solid var(--color-border); border-radius: var(--radius); padding: 2px; gap: 2px; }
.seg-btn { border: none; background: transparent; color: var(--color-text-2); padding: 5px 12px; border-radius: calc(var(--radius) - 2px); cursor: pointer; font-size: 13px; }
.seg-btn.active { background: var(--color-surface); color: var(--color-text-1); box-shadow: var(--shadow-card); font-weight: 600; }

.pill { display: inline-flex; align-items: center; gap: 4px; padding: 2px 10px; border-radius: 999px; font-size: 12px; line-height: 18px; white-space: nowrap; }
.pill::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.pill-new { background: var(--color-info-bg); color: var(--color-info-fg); }
.pill-contacted { background: var(--color-brand-100); color: var(--color-brand-700); }
.pill-qualified { background: var(--color-warning-bg); color: var(--color-warning-fg); }
.pill-converted { background: var(--color-success-bg); color: var(--color-success-fg); }
.pill-lost { background: var(--color-surface-2); color: var(--color-text-3); }
.pill-success { background: var(--color-success-bg); color: var(--color-success-fg); }
.pill-muted { background: var(--color-surface-2); color: var(--color-text-3); }
.pill-layer-after_sale { background: var(--color-danger-bg); color: var(--color-danger-fg); }
.pill-layer-purchase { background: var(--color-brand-100); color: var(--color-brand-700); }
.pill-layer-compare { background: var(--color-warning-bg); color: var(--color-warning-fg); }
.pill-layer-aware { background: var(--color-info-bg); color: var(--color-info-fg); }
.pill-layer-none { background: var(--color-surface-2); color: var(--color-text-3); }

.progress { position: relative; height: 6px; background: var(--color-surface-2); border-radius: 999px; overflow: hidden; min-width: 80px; }
.progress-fill { position: absolute; inset: 0 auto 0 0; border-radius: 999px; background: linear-gradient(90deg, var(--color-brand-500), var(--color-brand-700)); transition: width var(--dur-base) ease-out; }
.progress-fill.hi { background: linear-gradient(90deg, var(--color-warning), var(--color-danger)); }
.score-cell { display: flex; align-items: center; gap: 8px; }
.score-num { font-variant-numeric: tabular-nums; font-weight: 600; min-width: 26px; }

.intent-dist { display: flex; flex-wrap: wrap; gap: 8px; }
.intent-chip { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 999px; background: var(--color-surface-2); font-size: 12px; }
.intent-chip b { font-variant-numeric: tabular-nums; }

.drawer { position: fixed; inset: 0; background: rgba(15, 23, 42, .42); display: none; align-items: stretch; justify-content: flex-end; z-index: 1050; }
.drawer.open { display: flex; }
.drawer-panel { width: min(560px, 96vw); background: var(--color-surface); box-shadow: var(--shadow-pop); display: flex; flex-direction: column; max-height: 100vh; animation: drawer-in var(--dur-base) ease-out; }
@keyframes drawer-in { from { transform: translateX(24px); opacity: .6; } to { transform: translateX(0); opacity: 1; } }
.drawer-head { display: flex; align-items: center; gap: 10px; padding: 16px 20px; border-bottom: 1px solid var(--color-border); }
.drawer-head .title { margin: 0; }
.drawer-head .close { margin-left: auto; border: none; background: transparent; font-size: 22px; line-height: 1; cursor: pointer; color: var(--color-text-3); }
.drawer-body { padding: 16px 20px; overflow-y: auto; flex: 1; }
.drawer-foot { padding: 12px 20px; border-top: 1px solid var(--color-border); display: flex; gap: 8px; justify-content: flex-end; }

.stat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.stat-item { background: var(--color-surface-2); border-radius: var(--radius); padding: 10px 12px; }
.stat-item .k { font-size: 12px; color: var(--color-text-3); }
.stat-item .v { font-size: 15px; font-weight: 600; margin-top: 2px; word-break: break-all; }

.kv2 { display: grid; grid-template-columns: 96px 1fr; gap: 6px 12px; margin: 0; font-size: 13px; }
.kv2 dt { color: var(--color-text-3); }
.kv2 dd { margin: 0; color: var(--color-text-1); word-break: break-all; }

.tip { position: relative; cursor: help; border-bottom: 1px dotted var(--color-text-3); }
.tip-pop { position: absolute; bottom: 130%; left: 50%; transform: translateX(-50%); background: var(--color-text-1); color: var(--color-surface); padding: 8px 10px; border-radius: var(--radius-sm); font-size: 12px; line-height: 1.5; width: max-content; max-width: 280px; box-shadow: var(--shadow-pop); z-index: 20; display: none; white-space: normal; }
.tip:hover .tip-pop { display: block; }

.score-bars { display: flex; flex-direction: column; gap: 8px; margin-top: 8px; }
.sb-row { display: grid; grid-template-columns: 56px 1fr 36px; align-items: center; gap: 8px; font-size: 12px; }
.sb-track { height: 8px; background: var(--color-surface-2); border-radius: 999px; overflow: hidden; }
.sb-fill { height: 100%; background: var(--color-brand-600); border-radius: 999px; }
.sb-label { color: var(--color-text-3); }
.sb-val { text-align: right; font-variant-numeric: tabular-nums; }

.score-ring { display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; background: conic-gradient(var(--color-brand-600) calc(var(--p, 0) * 1%), var(--color-surface-2) 0); }
.score-ring > span { display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; background: var(--color-surface); font-weight: 700; font-variant-numeric: tabular-nums; width: 72%; height: 72%; }

.timeline { list-style: none; margin: 0; padding: 0; position: relative; }
.tl-row { display: grid; grid-template-columns: 96px 1fr; gap: 12px; padding: 8px 0; border-bottom: 1px dashed var(--color-border); }
.tl-row:last-child { border-bottom: none; }
.tl-time { font-size: 12px; color: var(--color-text-3); font-variant-numeric: tabular-nums; text-align: right; }
.tl-body { font-size: 13px; }
.tl-tag { display: inline-block; font-size: 11px; padding: 1px 7px; border-radius: 999px; margin-right: 6px; background: var(--color-surface-2); color: var(--color-text-2); }
.tl-tag.msg { background: var(--color-brand-100); color: var(--color-brand-700); }
.tl-tag.pv { background: var(--color-info-bg); color: var(--color-info-fg); }
.tl-msg-bubble { display: inline-block; max-width: 100%; padding: 6px 10px; border-radius: var(--radius); background: var(--color-surface-2); }
.tl-msg-bubble.me { background: var(--color-brand-100); color: var(--color-brand-700); }
.tl-pv-link { color: var(--color-brand-600); text-decoration: none; word-break: break-all; }
.tl-pv-link:hover { text-decoration: underline; }

.invite-pool { display: flex; flex-direction: column; gap: 8px; }
.invite-item { display: grid; grid-template-columns: 1fr auto auto; gap: 10px; align-items: center; padding: 8px 12px; border: 1px solid var(--color-border); border-radius: var(--radius); }
.error-state { text-align: center; padding: 32px 16px; color: var(--color-danger-fg); }
.error-state .icon { font-size: 28px; margin-bottom: 6px; }